Jessica is a Customer Service Account Manager at MyNewTerm, supporting schools and trusts as they get set up on the platform and helping users navigate any technical queries along the way.
With a background as a Primary School Teacher, she understands the pressures schools face and is passionate about making their lives easier through smart, supportive solutions.
Whether she’s helping a candidate, guiding an employer, or sneaking in a lunchtime walk, Jessica brings empathy and efficiency to everything she does.
What does a typical day in your role look like?
As an account manager, I am responsible for supporting schools and trusts with getting up and running on the platform. I also provide ongoing support with any technical queries that candidates or existing employers have (always ensuring I squeeze in a lunchtime walk and multiple cups of tea!)
How did you get started in this industry?
I began working in education as a Primary School Teacher for 8 years.
What do you find most rewarding about your job?
I enjoy hearing how we are having such a positive impact within the education sector! As an ex-teacher, I have experienced firsthand how much pressure schools are under and how workload impacts this. It is always lovely to hear how we are saving people so much time.
What’s your go-to productivity hack or tool?
A shared shopping list app (where Dairy Milk has a permanent place)
What’s the best advice you’ve ever received?
You cannot pour from an empty cup!
What’s something people might be surprised to learn about you?
People are normally surprised to learn that I love Star Wars and Zelda!
If you could swap jobs with anyone for a day, who would it be? (Internally)
The world of marketing really interests me, so probably Damaris!
